Matthews Electrical Services LLC
Effective Date: January 12, 2026
Matthews Electrical Services LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, protect, and share your information.
1. Information We Collect
We may collect personal information when you contact us, request services, submit a form, or communicate with us, including:
* Full name
* Phone number
* Email address
* Service or billing address
* Details related to your electrical service request
We may also collect limited technical information such as IP address, browser type, and website usage data for analytics and performance improvement.
2. How We Use Your Information
Your information is used only for legitimate business and service-related purposes, including:
* Providing electrical services and estimates
* Scheduling and managing appointments
* Communicating about projects, invoices, and payments
* Sending service-related updates and notifications
* Responding to customer inquiries and support requests
* Improving our services and website functionality
We do not use your information for third-party marketing purposes.
3. SMS Consent, Opt-In & Communications (A2P 10DLC)
By providing your phone number and opting in, you expressly consent to receive service-related text messages from Matthews Electrical Services LLC, which may include:
* Appointment confirmations and reminders
* Scheduling and project updates
* Invoices and payment notifications
Message frequency varies based on service activity.
Standard message and data rates may apply.
Consent is obtained explicitly, and you are informed of the types of messages you may receive at the time of opt-in.
4. Opting Out of Text Messages
You have the right to opt out of receiving text messages from Matthews Electrical Services LLC at any time.
To opt out, reply “STOP” to any text message you receive from us.
Once you opt out, you will no longer receive SMS communications unless you choose to re-opt in. Opting out does not affect services already scheduled or legally required communications.
5. Sharing of Personal Information
Matthews Electrical Services LLC does not sell, rent, trade, or disclose your personal information, including phone numbers and mobile opt-in data, to third parties without your explicit consent, except where required by law or when necessary to provide services you have requested (such as payment processing or scheduling platforms).
Your personal information is kept confidential and used solely for the purposes you have agreed to.
Text messaging originator opt-in data and consent are explicitly excluded from any information sharing.
Under no circumstances is SMS opt-in data or consent shared with third parties.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, or disclosure. While no system can be guaranteed to be 100% secure, we take data protection seriously and continuously improve our safeguards.
7. Your Rights
You have the right to:
* Request access to your personal information
* Request correction of inaccurate or incomplete data
* Request deletion of your personal information, subject to legal or contractual obligations
* Withdraw consent for communications at any time
Requests may be submitted using the contact information below.
8. Contact Information
If you have questions regarding this Privacy Policy, your personal information, or SMS communications, please contact us:
Matthews Electrical Services LLC
Website: [https://www.matthewselectricalservicesllc.com](https://www.matthewselectricalservicesllc.com)
Email: [info@matthewselectricalservicesllc.com](mailto:info@matthewselectricalservicesllc.com)
Phone: 980-427-3955
9. Policy Updates
This Privacy Policy may be updated from time to time. Any changes will be posted on this page with a revised effective date.
